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Vero Orthopaedics

“ENHANCING PATIENT FLOW AND REVENUE: DR. AMBER MORRA’S CASE STUDY IN PROCESS OPTIMIZATION AND FINANCIAL GROWTH”

Vero Orthopaedics and Neurology

Vero Orthopaedics & Neurology

Introduction

Dr. Amber Morra is a fellowship-trained foot and ankle surgeon, specializing in the treatment of complex foot and ankle disorders. Like many healthcare providers, Dr. Morra used to spend a large amount of time properly documenting notes from her patient encounters each day. Since she started using our real time virtual scribe solutions, her life has changed.

The Challenge

Working in several locations within Vero Orthopaedics and seeing upwards of 30+ patients per day, Dr. Morra’s days are quite busy. And like many selfless healthcare providers, Dr. Morra preferred to save much of the documentation busy-work for the end of the day or after hours so that she could give her full attention to patients during their appointments.

Her desire to give her patients the utmost attention meant she would often delay documentation tasks until after hours, leading to long nights and lost weekends spent catching up on notes. It was an exhausting routine that left her with little time for personal life and enjoyment outside of work.

To ensure her notes met her desired level of quality and thoroughness, Dr. Morra would spend hours at night and even on weekends catching up on documentation. Very regularly, this would interfere with her ability to enjoy life outside of work. While she loved taking great care of her patients, she struggled with the many lost nights and weekends to keep up with the associated documentation.

The ScribeMedics effect :

After losing weekend after weekend to catch up on work, she knew she needed to make a change. After hearing about ScribeMedics from colleagues, she took advantage of our virtual scribe support.

ScribeMedics team was so helpful and considerate. They worked with me in regards to making sure my notes were the way I wanted them and worked tirelessly to make sure they almost completely matched how I was doing my own notes before. Their team has also been wonderful in taking any feedback I have had. They constantly ask for my feedback, let me know they got the note and are acting on my feedback. I was so happy with my service with ScribeMedics. I did not want to go back to how I was doing notes before, and thankfully I did not have to!”

By partnering with ScribeMedics Dr. Morra’s practice experienced:

2x patient flow

2x patient flow

90% increase in productivity

90% increase in productivity

Increased top line & more family time

Increased top line & more family time

The Result 

Fortunately, Dr. Morra discovered ScribeMedics, a virtual scribe solution that has transformed her workday. Now, she can focus her attention entirely on her patients, with a thorough and accurate clinical documentation appearing in her EHR like magic. By simply connecting with her virtual scribe, she has increased her patient flow from 30+ to 50+ patients a day.

“I am able to just go into the room and talk with my patients, make eye contact and truly listen to them, and have it all transmitted into a note. I am happier that I get more time with my patients and my patients are happier, as well. The notes have been able to be curated into almost an identical way I would have formatted them doing it myself, and if I notice something is not how I would normally do it, I just notate to my scribe and they are able to note it and make changes in a very timely manner. The attention to detail is impressive.

This service has been so beneficial and helpful to me and my practice and I have colleagues who use the service and feel the same way.” Dr. Morra is now able to increase 15+ more patients a day.

“I have taken so much of my own personal time back from my job and am now able to enjoy weekends with my family and friends and do activities after my work that isn’t notes. This service is life changing. I don’t know where I would be without it.

ScribeMedics has been an incredible solution for Dr. Morra and her practice. The attention to detail and ability to curate notes to preferred format is impressive, and the service has been well received by her colleagues. By taking care of the documentation workload, ScribeMedics has given Dr. Morra back valuable time that she can now use to live her life to the fullest.