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The Physician Was Spending More Time Documenting Than Listening

By

Family Medicine | Norwich

Practice Profile

A primary-care practice had a full schedule of chronic-care, preventive-care and acute visits.

What Was Happening

The physician’s problem wasn’t a lack of clinical knowledge or staff.

It was the accumulation of small administrative tasks.

Medication reconciliation.

Preventive-care documentation.

Reviewing previous visits.

Updating problem lists.

Entering orders.

Completing notes.

Each task appeared manageable individually.

Together, they consumed a significant portion of the physician’s day.

During consultations, the physician frequently had to divide attention between the patient and the EHR.

Patients noticed.

What Changed

ScribeMedics handled the documentation workflow while the physician focused on the conversation and clinical decisions.

The Difference

The physician could maintain eye contact, listen without constantly looking at the screen and complete the clinical reasoning without simultaneously constructing the final note.

The EHR became something supporting the consultation rather than competing with it.

Kamaal Basha is the Co-Founder and Executive Director of ScribeMedics, where he leads operations, business strategy, and technology initiatives to help healthcare organizations reduce clinician burnout and improve workflow efficiency. With over a decade of experience in the healthcare industry, he focuses on solving the administrative and digital burdens that keep physicians away from meaningful patient care. Under his leadership, ScribeMedics has delivered virtual scribing and documentation solutions that significantly reduce EHR time, increase physician productivity, improve job satisfaction, and enhance patient–physician engagement. His team’s work has helped hospitals and multispecialty practices increase revenue, streamline workflows, and expand patient volume. Kamaal’s approach combines operational discipline, empathy for clinicians, and a strong commitment to innovation. He continues to build scalable solutions that support physicians, CDI teams, and healthcare administrators across the United States.

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